This Policy explains when and why we
collect personal information, how we use it, the conditions under which
we may disclose it to others and how we keep it secure. From time to
time we may change this Policy so please check this page occasionally to
ensure that you’re happy with any changes. By using our website, you’re
agreeing to be bound by this Policy. If you have any questions
regarding this Policy and our privacy practices, you can contact us by
telephone on 0845 6806795 or by emailing us.
We are Sandyheath Retail Ltd, Company no. 2878936 with our registered
office at Unit 5 Woodcock Hill Industrial Estate, Harefield Road, Rickmansworth, Herts, WD3 1PQ.
How we collect information from you
Protection law says that we are allowed to use personal information
only if we have a proper reason to do so. This includes sharing it
outside of our business. The law says we must have one or more of these
• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When it is in our legitimate interest, or
• When you consent to it.
obtain information about you when you use our website, for example,
when you contact us about products and services, when you register for an account or if you register to receive one of our newsletters. We
also collect information when you contact us to update your details. We
may also collect information from 3rd parties including carrying out
credit checks with credit referencing agencies.
What type of information is collected from you
We may collect information about you or your business from the following sources:
Data you give to us i.e when you apply for our products and services,
when you talk to us on the phone or in person, when you use our website,
in emails and letters, in customer surveys, or if you take part in our
competitions or promotions.
• Data we collect when you use our services.
• Data from third parties we work with.
make a payment by card your card information is not held by us, it is
collected by our third-party payment processors, who specialise in the
secure online capture and processing of credit/debit card transactions.
If you have any questions regarding secure transactions, please contact
How is your information used
Here is a list of all the ways that we may use your personal information,
• With your consent.
• For fulfilling contracts.
• For our legitimate interests.
• It is our legal duty
And we do this in order to:
• Keep our records up to date, and finding suitable products that may interest you.
• Defining types of customers for new products.
• Seek your consent when we need it to contact you.
• Fulfil our legal duties.
How long do we keep your information
review our retention periods for personal information on a regular
basis. We are legally required to hold some types of information to
fulfil our statutory obligations. We will hold your personal information
on our systems only for as long as is necessary for the relevant
activity, or for as long as is set out in any relevant contract you hold
Who has access to your information
We will not sell or rent your information to third parties or share your information with third parties for marketing purposes.
time to time we may have Third Party Service Providers working on our
behalf. We may pass your information to our third-party service
providers, agents subcontractors and other associated organisations for
the purposes of completing tasks and providing services to you on our
behalf, for example we will provide your address details to a delivery
company in order for them to complete a shipment.
When we use
third party service providers, we disclose only the personal information
that is necessary to deliver the service and we have a contract in
place that requires them to keep your information secure and not to use
it for their own direct marketing purposes. Please be reassured that we
will not release your information to third parties for direct marketing
purposes, unless you have requested us to do so, or we are required to
do so by law, for example, by a court order or for the purposes of
prevention of fraud or other crime.
We may transfer your personal
information to a third party as part of a sale of some or all of our
business and assets to any third party or as part of any business
restructuring or reorganisation, or if we’re under a duty to disclose or
share your personal data in order to comply with any legal obligation
property or safety of our supporters and customers. However, we will
take steps with the aim of ensuring that your privacy rights continue to
You have a choice
about receiving information from us. If you do not want to receive
direct marketing communications from us, let us know to us by completing
the relevant tick boxes on the forms on which we collect your
We will not contact you for marketing purposes by
email, post, phone or text message unless you have given your prior
consent. You can change your marketing preferences at any time by
amending your options on your registered account. Alternatively please
contact us and we will amend accordingly.
How you can access and update your information
accuracy of your information is important to us. If you find any
information that we hold about you is incorrect please contact our customer services on 0845 6806795. You have the right to ask for a copy of the information we
hold about you.
Security precautions in place
you give us personal information, we take steps to ensure that it’s
treated securely. Any sensitive information (such as credit or debit
card details) is protected by Encryption. When you are on a secure page,
a lock icon will appear in the address bar of modern web browsers.
we strive to protect your personal information, we cannot guarantee the
security of any information you transmit to us, and you do so at your
own risk. Once we receive your information, we make our best efforts to
ensure its security on our systems. Where we have given (or where you
have chosen) a password which enables you to access our websites, you
are responsible for keeping this password confidential. We ask you not
to share your password with anyone.
may analyse your personal information to create a profile of your
preferences so that we can contact you with information relevant to you.
We may make use of additional information about you when it is
available from external sources to help us do this effectively. We may
also use your personal information to detect and reduce fraud and credit
Use of 'cookies'
Cookies are small text
files your web browser stores on your hard drive to allow us to
recognise you when you return to our site. This enables us to offer you
a more personalised buying experience. It is possible to switch off
cookies by setting your browser preferences. Turning cookies off may
result in a loss of functionality when using our website.
Links to other websites
website may contain links to other websites run by other organisations.
read the privacy statements on the other websites you visit. We cannot
be responsible for the privacy policies and practices of other sites
even if you access them using links from our website. In addition, if
you linked to our website from a third-party site, we cannot be
responsible for the privacy policies and practices of the owners and
operators of that third-party site and recommend that you check the
policy of that third-party site.
Transferring your information outside of Europe
part of the services offered to you through this website, the
information which you provide to us may be transferred to countries
outside the European Union (“EU”). By way of example, this may happen if
any of our servers are from time to time located in a country outside
of the EU. These countries may not have similar data protection laws to
the UK. By submitting your personal data, you’re agreeing to this
transfer, storing or processing. If we transfer your information outside
of the EU in this way, we will take steps to ensure that appropriate
security measures are taken with the aim of ensuring that your privacy
rights continue to be protected as outlined in this Policy. If you use
our services while you are outside the EU, your information may be
transferred outside the EU in order to provide you with those services